PAYMENTS
Payment can be made by Credit or Debit Cards Visa, Amex, Mastercard Maestro and Discover and also Paypal

Promotional Codes must only be used singly and cannot be combined.

Promotional Codes must be entered at the checkout stage and cannot be applied after you have paid.

Payment must be made before goods are dispatched.

Cancellations- New distance selling regulations apply within the EU - you may cancel your contract and change your mind within 14 days of receipt of your order , but the cost of any extra postal or other fees incurred ( outgoing/incoming) will be met by you.

This rule does not apply to custom-made products, digital items, certain perishable goods, or goods that can’t be reused for health or hygiene reasons and are unsealed after delivery such as earrings.

SHIPPING

I deliver to the following countries ...
United Kingdom
EU & Europe
Worldwide Zone 1 - Canada, Israel, Japan, South Africa, South Korea & U.S.A.
Worldwide Zone 2 - Australia, New Zealand & Singapore 

Orders will be dispatched within 24 hours of receiving cleared payment except on Sundays or Public Holidays whereby I will dispatch on the next available working day.

I use standard Royal Mail 1st Class services based on size, value and weight of the package unless stated otherwise in the listing description.

Standard shipping is set so that tracked shipping rates will kick in when more that one item is purchased, I always double check the amounts charged so if you have been overcharged on postage & packing, I will refund the excess over payment straight away. 

Precious Metals must be sent by Special Delivery in order to be insured. I currently only offer this service within the U.K.

Overseas buyers please take into account delivery times when placing your order as I am in the U.K.- specifically items going to Italy or via Chicago USA may be subject to longer delays going through customs.

Approximate delivery times via Royal Mail are 1-2 working Days within the UK , 3-5 working days to the EU , 5-7 Working Days Worldwide , these are delivery aims and not guaranteed.

Items delayed, lost or damaged in transit will be pursued as per Royal Mail's policy guidelines.

Overseas buyers please be aware of customs & import requirements in your country as you may be liable to pay import tax for items over a certain value and your carrier may charge administration fees to collect any taxes due.

I will send your item to the address automatically supplied to me by you, so please ensure all fields are complete ( including your full name, zip/ postcode and house/flat number and any other relevant information )

If any item goes missing from your post box or address, please contact your local Post Office for assistance.

Any delayed or lost post caused by outside influences such as bad weather conditions and natural disaster will be pursued as per Royal Mails policy guidelines

If a delivery is refused or not collected from your local depot and is returned to me, any customs charges or fees incurred will be met by you.

ADDITIONAL POLICIES AND FAQS
Some of my handmade items can be delicate- glass beads will last a long time if cared for, but can become chipped or broken if knocked or dropped onto a hard surface, so handling with care and keeping clean by wiping with a soft cloth will help prolong their beauty.

Silver & gold plated items can become tarnished from products we wear such as perfumes and creams, so to help prevent tarnishing please try to keep the area you are wearing your jewellery, free from harmful products.

Careful storing of jewellery will help prevent damage and tarnishing of metal components . Moisture in the air is what will cause discolouration so storage in a jewellery box or jewellery roll is recommended.

Necklaces that have been strung on beading wire should not be folded sharply as it may cause a permanent bend and will cause it to eventually snap.

Very occasionally silver & gold plated jewellery can tarnish quicker due to high acid levels within the skin of the wearer ( I personally have this issue ) unfortunately there is nothing that can be done about this. I avoid wearing silver or gold plate for this reason but have found that I can wear the antique bronze, antique silver, antique gold and antique copper finishes without any problem.

MY PRIVACY POLICY

INFORMATION I COLLECT

In order for me to fulfil your order, you must provide me with certain information (which you authorised Tictail to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Tictail Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Tictail Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is crucial to my business. I share your personal information only for very limited reasons and in limited circumstances, as follows:

Tictail . I share information with Tictail as necessary to provide you my services and comply with my obligations under both the Tictail Seller Policy and Tictail Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

INFORMATION RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally will not keep your data for any longer than 6 years as per UK Tax Law requirements.

YOUR RIGHTS

If you reside in certain territories, including the EU , you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Selena L. Rose Allen , am the data controller of your personal information. If you have any questions or concerns, you may contact me through Tictail Messages , email info@lovesvintage43.com or write to me at LovesVintage43, 19 Huntsman's Close, Brookside, Hanworth, Middlesex, TW13 7DF, United Kingdom

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