Policies

Request a cancellation within: 2 hours of purchase
Returns: Contact me within: 14 days of delivery.
Dispatch items back within: 28 days of delivery.
Exchanges are not accepted.
 The following items can't be returned 
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
                                                                                                        Returns and exchange details
I want you to be completely happy with your purchase so please contact me as soon as possible if you have any problems at all so that I can work with you to find a solution.

If the fault lies with me and a replacement is available, I will get that sent out to you as soon as possible. If it is a one off item and can be repaired, I will cover the cost for you to return it to me whereby I will fix it and get it sent back to you as soon as I can. If the fault lies with me and a replacement cannot be found, nor can the item be repaired, a full refund will be issued straight away.

As per European distance selling regulations, If you have simply changed your mind you must let me know that you would like to return the item within 14 days of receipt. Please use the contact form provided. The item must be in it's original condition unused/worn and the package must be marked as returned goods and shipped back to me at your cost, Once the item has been received and checked by me and found to be in good order, a refund including basic original shipping cost will be given back to the original payment method. This rule does not apply to custom-made & personalised products or goods that can’t be reused for health or hygiene reasons.

***IMPORTANT*** Proof of postage must be obtained by you for all returned goods.

The item you are returning must be in my possession before any refund due can be made.

Any customs charges incurred on returned goods will be deducted from any refund due.

Any refund due will be made back to your original method of payment.

Items delayed, lost or damaged in transit will be pursued as per Royal Mail's policy guidelines. A refund will be issued as soon as possible.

MY PRIVACY POLICY

INFORMATION I COLLECT

In order for me to fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. I use your information as necessary to comply with my obligations.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is crucial to my business. I share your personal information only for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

INFORMATION RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally will not keep your data for any longer than 6 years as per UK Tax Law requirements.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Selena L. Rose Allen , am the data controller of your personal information. If you have any questions or concerns, you may contact me via lovesvintage43.com or write to me at LovesVintage43, 26 Huntsman's Close, Brookside, Hanworth, Middlesex, TW13 7DF, United Kingdom